These Terms of Service incorporate by reference our Website Terms of Use. In the event of a conflict, these Terms of Service take priority regarding the purchase and delivery of our courses.

The Company: Mentorly Ltd, which trades as Global Founder Lab. 
This Agreement is between you (the "Purchaser") and Mentorly Ltd (the "Company" or "Supplier").

Registered Office: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE

• Company Registration Number: 15668177
• Contact Email: academic@globalfounderlab.com
• Web: https://www.globalfounderlab.com

Age Requirement: If the Student is under 18 years of age, the Purchaser must be a parent or legal guardian. By enrolling a minor, the Purchaser accepts full responsibility for the Student's compliance with these Terms and our Online Participant Code of Conduct.

______________________________________________________________________________________________________

By enrolling in our Course, you agree to the following terms and conditions.

1. Payment Structure & Deadlines

• 1.1 Application Fee: A non-refundable fee for the discrete administrative service of assessing and reviewing your application for suitability. This service is separate from, and independent of, the delivery of the Course itself. By submitting your application, you expressly request that we begin this assessment service immediately. This fee covers the cost of the review process and is non-refundable regardless of whether your application is accepted or declined.
• 1.2 Deposit: Successful applicants must pay a Deposit equal to 20% of the total Course Price as advertised on our website at the time of application. This deposit is non-refundable after the 14-day statutory cooling-off period has expired. Where a discount or promotional rate is applied, the 20% deposit will be calculated based on the discounted price. The Deposit must be paid within 7 business days (Monday–Friday, excluding UK bank holidays) of receiving an offer to secure your place.
• 1.3 Remaining Balance: The balance is due within 21 calendar days of the deposit payment, unless the Late Enrolment terms (Section 3) apply.
• 1.4 Formation of Contract: A legally binding agreement regarding the delivery of the Course is formed between the Purchaser and the Company at the moment the Purchaser pays the Deposit (or the full Course fee, whichever is paid first) via the Company’s authorized third-party payment processor or Merchant of Record following our offer of a place. The 14-day statutory cooling-off period begins the day after this contract is formed. By making this payment, the Purchaser confirms their absolute acceptance of these Terms, and the Agreement becomes effective immediately. For Students aged 16-17, the Parent/Guardian who makes the payment is the contracting party and remains liable for all fees and the Student’s conduct. These Terms shall apply to all subsequent payments.
   

2. Fees & payment

• 2.1 Currency: All course fees are quoted in British Pounds (GBP). All payments must be made in GBP. The Company is not responsible for any losses incurred due to currency exchange rate fluctuations. 
• 2.2 Transaction Charges: The student or the Purchaser is responsible for all bank charges, transfer fees, and intermediary bank costs. The full amount specified on the invoice must be received by the Company "net" of all such charges. 
• 2.3 Shortfalls: Any shortfall in the amount received due to bank charges or exchange rate errors remains a debt due to the Company and must be settled before the course start date.
• 2.4 Method of Payment: Payments can be made via Stripe, Wise Business, bank transfer or wire transfer.  

3. Late Enrolment Terms

If a Student is enroled (whether by themselves or by a Purchaser) less than 45 days before the relevant Course start date, the following terms apply:

• 3.1 Accelerated Deadlines: To secure a place, we may require the Deposit and Remaining Balance to be paid within a compressed timeframe (e.g., 48–72 hours of the offer).
• 3.2 Hard Deadline: All fees must be cleared in full at least 14 calendar days before the first scheduled session of that specific intake. Failure to meet this deadline may result in the forfeiture of the place and the Deposit.
• 3.3 Deferral Option: If these deadlines cannot be met, we may, at our discretion, offer the Student a seat in the next available intake for their specific age group.
• 3.4 Discretionary Late Entry: We may, at our sole discretion, accept applications for enrolment within the 14-day window. For these entries:
  • Immediate Full Payment: The 20% Deposit and the Remaining Balance must be paid in a single transaction (100% of the Course fee) immediately upon our acceptance of the application.
  • Contract Formation: A binding contract is only formed once we have received the full payment and provided written confirmation of the place.
  • Manual Onboarding: As onboarding is a manual process, access to the first session is not guaranteed for applications accepted less than 48 hours before the start time.
  • Statutory Waiver: By attending a session within 14 days of purchase, the Student acknowledges they are requesting the service to begin during their Statutory Cancellation Period and agrees to waive their right to a full refund once the service has commenced.
     

4. Statutory Cancellation 

Under the Consumer Contracts Regulations 2013, you have a right to cancel this contract within 14 days of the date the contract was formed as defined in Section 1.4 ("Cooling-Off Period"). 

• 4.1 Express Request for Performance: By enrolling in a Course scheduled to begin within 14 days of payment, you expressly request that we begin the service immediately.
• 4.2 Cancellation Before Course Start: If you cancel within the 14 days Cooling-off period but before the first scheduled session, you will receive a full refund of all fees paid, including your deposit.
• 4.3 Cancellation After Course Start: If you cancel within the 14-day Cooling-Off Period but after the course has commenced at your express request (as per 3.1), we will deduct a pro-rata amount based on the number of sessions delivered. No administrative fee or deposit forfeiture will apply to statutory cancellations under this Section.
• 4.4 Loss of Right to Cancel: You acknowledge that if a course is fully completed within your 14-day cooling-off period, you lose your right to cancel once the service has been fully performed. 
• 4.5 How to exercise your right to cancel: To exercise the right to cancel within the 14-day Cooling-Off Period, you must inform us of your decision by a clear statement. 
  1. Method: You must send your request via email to academic@globalfounderlab.com.
  2. Required Info: Please include your full name, the Course name, and the date of payment.
  3. Deadline: Your request is valid if the email is sent before the 14-day period has expired. 

5. Post-Cooling-Off Period & Discretionary Refunds 

•  
• 5.1 No Right to Refund: Once the 14-day Cooling-Off Period has expired, you have no automatic statutory right to a refund for "change of mind" or personal circumstances.
• 5.2 Discretionary Refunds: Any refund requested after the 14-day period is granted solely at our discretion. If a discretionary refund is granted, we will deduct:
  1. a) The Deposit (which, as defined in Section 1.2, is now non-refundable);
  2. b) A fixed Administrative Fee of £50 (to cover non-recoverable transaction fees and third-party platform costs); and
  3. c) Pro-rata costs for any part of the course already delivered.
• 5.3 Major Breaches: This does not affect your statutory rights under the Consumer Rights Act 2015 if the service is not as described or is faulty.

6. Service Guarantee & Limited Remedy

We perform services with "reasonable care and skill" per the Consumer Rights Act 2015.

• 6.1 Primary Remedy (Repeat Performance): If a session is cancelled by us or suffers a material technical failure (>20% of content lost), our obligation under Section 55 is to provide a rescheduled live session. 
• 6.2 No Shared Recordings: To protect our Intellectual Property and participant privacy, we do not provide course recordings to students. Recordings are not a standard feature and are not available for streaming, download, or as a remedy for missed sessions.
• 6.3 Internal Records: We record sessions for internal security, quality assurance, and proof of service delivery. These recordings remain our exclusive property and will not be shared with Students.
• 6.4 Secondary Remedy (Refunds): A cash refund (price reduction) is only considered under Section 56 if a Repeat Performance (including recording access) is impossible, delayed, or causes significant inconvenience. This is calculated based on the value of the affected session only (e.g., 1/10th of the fee for a 10-session course)
• 6.5 Student-Side Issues: No refund, credit, makeup session, or supplementary materials will be provided for issues originating on the student’s end or due to personal circumstances. This includes, but is not limited to: inadequate internet bandwidth, hardware failure, personal illness, or failure to join the session at the scheduled time for any reason.

7. Intellectual Property & Use License

• 7.1 Ownership: All Course materials, including but not limited to slide decks, worksheets, and live delivery content, are the exclusive intellectual property of the Company and protected by UK Copyright Law.
• 7.2 Limited License: You are granted a personal, non-exclusive, non-transferable license to use the materials for your individual educational purposes only.
• 7.3 Restricted Acts: You must not record, screenshot, download, or distribute any part of the Course. Sharing login credentials or access to live sessions is strictly prohibited. 
• 7.4 Student-Generated Content:You retain the copyright to any original materials or information you share during the Course (the "Student Content"). By sharing Student Content in a live session or on our platform, you grant us a non-exclusive, royalty-free license to use that content solely for the purposes of delivering and administering the Course. We will not use your content for marketing or external purposes without your prior written consent.
• 7.5 Peer Confidentiality:To encourage open learning, you may hear personal or proprietary information from other students. You agree to treat all information shared by other participants as strictly confidential. You must not record, share, or discuss another student's contributions outside of the Course environment without their express permission.

8. Certification and completion 

• 8.1 Eligibility: A Certificate of Completion will only be granted if the Student attends all scheduled live sessions for the duration of the course.
• 8.2 Verification: Attendance is verified via our internal security recordings and platform logs. Our record of attendance is final and serves as the sole basis for certification.
• 8.3 Exceptional Circumstances: If a Student misses a session due to an emergency, a certificate may only be issued at our sole discretion and requires prior written confirmation from the Management team.
• 8.4 No Partial Entitlement: Partial attendance does not entitle a Student to a partial certificate, a "Letter of Attendance," or a pro-rata refund of the Course fees. The Course is a single, indivisible service; failure to meet the attendance requirements (per Section 6.5) is considered a Student-side issue and does not trigger a Price Reduction under Section 56 of the CRA 2015.
• 8.5 Outstanding Fees: No certificate will be issued until all fees (including any Remaining Balance) have been cleared in full.
• 8.6 Third-Party Verification: We will only verify a Student’s attendance, participation, or completion to third parties (including but not limited to Universities, Admissions Boards, or Employers) if the Student has successfully completed the Course and all fees have been paid in full without subsequent refund or chargeback.
• 8.7 Unauthorized Claims: Any unauthorized claim of course completion or attendance following a refund request or failure to meet eligibility will be considered a breach of our Intellectual Property and may be reported to the relevant inquiring institution as an invalid credential.

9. Code of Conduct & Termination 

• 9.1 Behavioural Standards: You agree to abide by our professional learning standards as outlined in our Online Participant Code of Conduct. This includes, but is not limited to, a strict prohibition on harassment, disruptive behaviour, or the use of unauthorized AI recording bots.
• 9.2 Termination for Breach: We reserve the right to remove you from the Course immediately and without a refund if, in our reasonable opinion, you violate these standards or the detailed Code of Conduct.
• 9.3 Communication & Safeguarding: All student communication with instructors must remain within official Course channels. Private contact via social media, personal email, or private messaging is a breach of these Terms. For students under 18, any such contact is a violation of our Safeguarding Policy. We reserve the right to report any unauthorized contact involving a minor to the relevant statutory authorities in the UK and/or the student's country of residence.
• 9.4 Concerns about the DSL: "If you have a safeguarding concern regarding the Designated Safeguarding Lead (DSL), or if the DSL is the subject of your concern, you should report this directly to the Suffolk Local Authority Designated Officer (LADO) or the NSPCC Whistleblowing Advice Line at 0800 028 0285." Please refer to our Safeguarding Policy.

10. Complaints Handling Procedure

We are committed to providing a high-quality educational experience. If you are dissatisfied with any aspect of the Course:

• 10.1 Submission: Please email your complaint to academic@globalfounderlab.com  within 14 calendar days of the issue arising.
• 10.2 Process: We will acknowledge receipt of your complaint within 3 business days and aim to provide a full written response/resolution within 10 business days.
• 10.3 Alternative Dispute Resolution: If we cannot resolve the dispute internally, you may seek independent advice from Citizens Advice or use a certified Alternative Dispute Resolution (ADR) provider.

11. Technical Requirements & Student Responsibility

• 11.1 Compatibility: You are responsible for ensuring that your hardware, software, and internet connection meet the minimum standards required to access the Course.
• 11.2 Technical Checklist: Our current recommendations (including internet speeds and browser compatibility) are maintained in our Pre-Course Technical Checklist. These may be updated periodically to reflect third-party platform changes.
• 11.3 Failure to Meet Requirements: We are not liable for any inability to access the Course or for a poor user experience resulting from your failure to meet these standards. No refunds or makeup sessions will be provided for student-side technical issues as per Section 6.5.

12. Data Protection & Privacy
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By enroling, you acknowledge that we will collect and use your information (such as name, email, address, phone number, date of birth, and payment details) to perform our contract with you and deliver the Course. For full details on how we protect, store, and use your data, please see our Privacy Policy.

13. Disclaimers 

• 13.1 Educational Disclaimer: This Course is provided for general educational and informational purposes only. We do not guarantee any specific results, outcomes, or earnings following completion of the Course. The content provided does not constitute financial, investment, legal, tax or business advice, and you are responsible for how you apply the information provided.
  • 1. Nature of Mentoring Services
    The business mentoring provided both during the 'Online Entrepreneurship' program and the 6-month post-completion support period is for educational and professional development purposes only. Mentoring is a non-directive relationship where the Mentor shares experiential wisdom and perspectives to support the Mentee’s growth.
  • 2. No Professional Advice
    Mentoring sessions, including feedback on pitch decks, financial projections, or negotiation strategies, do not constitute legal, financial, tax, business or investment advice. You are advised to seek independent professional counsel before making significant business decisions or entering into legal agreements.
  • 3. Student Responsibility & No Guarantees
    The Student (Mentee) is solely responsible for all business decisions, actions, and results. The Mentor makes no guarantees regarding the success of your business, the accuracy of your financial projections, or your ability to secure funding.
  • 4. Limitation of Liability
    To the fullest extent permitted by law, the Mentor shall not be liable for any direct or indirect loss, damage, or cost arising from your reliance on the information or guidance provided during the course or mentoring period. Total liability is limited to the fees paid for the program.

• 13.2 Technical Disclaimer: While we endeavour to ensure a seamless learning experience, we are not liable for any service interruptions, delays, or outages caused by third-party platforms (including but not limited to Zoom, Microsoft Teams, or your internet service provider). Our liability for such issues is strictly limited to the remedies defined in Section 6 (Service Guarantee).

14. Force Majeure (Unforeseeable Events)

We shall not be liable for any failure or delay in performing our obligations where such failure results from an event beyond our reasonable control.

• 14.1 Scope: This includes, but is not limited to: acts of God, national power outages, government-mandated lockdowns, fire, flood, or widespread failure of telecommunications infrastructure.
• 14.2 Remedy: In such an event, we will notify you as soon as possible, and our obligations will be suspended for the duration of the event. Our primary remedy will be to provide a Repeat Performance (as defined in Section 6) once the event has concluded.

15. Governing Law & Jurisdiction

• 15.1 Governing Law: This Agreement and any dispute or claim arising out of it (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.
• 15.2 Jurisdiction: You agree that the courts of England and Wales shall have exclusive jurisdiction. However, if you are a consumer residing outside of England and Wales, you may also be entitled to bring proceedings in your local courts under mandatory local consumer protection laws.

16. Amendments to Terms

• 16.1 Right to Update: We reserve the right to update or modify these Terms at any time to reflect changes in the law, regulatory requirements, or our business practices.
• 16.2 Ongoing Review: The version of the Terms in force at the time of your application or enrolment shall apply to your contract. However, we encourage all users and applicants to review these Terms regularly on our website to stay informed of any updates.
• 16.3 Material Changes: If we make a material change to the Terms that affects an active enrolment, we will notify you via the email address provided during registration.

17. General Provisions

• 17.1 Entire Agreement: This Agreement, along with the Website Terms of Use, Online Participant Code of Conduct and Privacy Policy, constitutes the entire agreement between the Purchaser and the Company. Where applicable based on the student age at enrolment, this also includes the Safeguarding Policy (applicable to students aged 16-17). No other promises or representations made outside of these documents shall be legally binding.
• 17.2 Third-Party Rights: A person who is not a party to this Agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
• 17.3 Severability: If any provision of this Agreement is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.