This Refund Policy is issued by the Mentorly Ltd, which trades as the Global Founder Lab (the "Company" or "Supplier").  

The Company: Mentorly Ltd, which trades as Global Founder Lab. 
This Agreement is between you (the "Purchaser") and Mentorly Ltd (the "Company" or "Supplier").

Registered Office: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE

• Company Registration Number: 15668177
• Contact Email: academic@globalfounderlab.com
• Web: https://www.globalfounderlab.com

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Section 1: Statutory Cancellation 

Under the Consumer Contracts Regulations 2013, you have a right to cancel this contract within 14 days of the date the contract was formed as defined in Section 1.4 ("Cooling-Off Period"). 

• 1.1 Express Request for Performance: By enrolling in a Course scheduled to begin within 14 days of payment, you expressly request that we begin the service immediately.
• 1.2 Cancellation Before Course Start: If you cancel within the 14 days Cooling-off period but before the first scheduled session, you will receive a full refund of all fees paid, including your deposit.
• 1.3 Cancellation After Course Start: If you cancel within the 14-day Cooling-Off Period but after the course has commenced at your express request (as per 1.1), we will deduct a pro-rata amount based on the number of sessions delivered. No administrative fee or deposit forfeiture will apply to statutory cancellations under this Section.
• 1.4 Loss of Right to Cancel: You acknowledge that if a course is fully completed within your 14-day cooling-off period, you lose your right to cancel once the service has been fully performed. 
• 1.5 How to exercise your right to cancel: To exercise the right to cancel within the 14-day Cooling-Off Period, you must inform us of your decision by a clear statement. 
  1. Method: You must send your request via email to academic@globalfounderlab.com.
  2. Required Info: Please include your full name, the Course name, and the date of payment.
  3. Deadline: Your request is valid if the email is sent before the 14-day period has expired. 

• Section 2. Post-Cooling-Off Period & Discretionary Refunds 
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• 2.1 No Right to Refund: Once the 14-day Cooling-Off Period has expired, you have no automatic statutory right to a refund for "change of mind" or personal circumstances.
• 2.2 Discretionary Refunds: Any refund requested after the 14-day period is granted solely at our discretion. If a discretionary refund is granted, we will deduct:
  1. a) The Deposit (which, as defined in Section 1.2 in the Company's Terms of Service, is now non-refundable);
  2. b) A fixed Administrative Fee of £50 (to cover non-recoverable transaction fees and third-party platform costs); and
  3. c) Pro-rata costs for any part of the course already delivered.
• 2.3 Major Breaches: This does not affect your statutory rights under the Consumer Rights Act 2015 if the service is not as described or is faulty.

3. Service Guarantee & Limited Remedy

We perform services with "reasonable care and skill" per the Consumer Rights Act 2015.

• 3.1 Primary Remedy (Repeat Performance): If a session is cancelled by us or suffers a material technical failure (>20% of content lost), our obligation under Section 55 is to provide a rescheduled live session. 
• 3.2 No Shared Recordings: To protect our Intellectual Property and participant privacy, we do not provide course recordings to students. Recordings are not a standard feature and are not available for streaming, download, or as a remedy for missed sessions.
• 3.3 Internal Records: We record sessions for internal security, quality assurance, and proof of service delivery. These recordings remain our exclusive property and will not be shared with Students.
• 3.4 Secondary Remedy (Refunds): A cash refund (price reduction) is only considered under Section 56 if a Repeat Performance (including recording access) is impossible, delayed, or causes significant inconvenience. This is calculated based on the value of the affected session only (e.g., 1/10th of the fee for a 10-session course)
• 3.5 Student-Side Issues: No refund, credit, makeup session, or supplementary materials will be provided for issues originating on the student’s end or due to personal circumstances. This includes, but is not limited to: inadequate internet bandwidth, hardware failure, personal illness, or failure to join the session at the scheduled time for any reason.

Please refer to the Company's Terms of Service for full terms.